At AYN, we are committed to protecting and respecting your privacy. This policy explains how we handle your personal data when you visit our website, purchase refurbished technology, or interact with our support team. AYN is the data controller responsible for your personal data.
Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data which we have grouped together:
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Identity Data: Includes first name, maiden name, last name, and title.
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Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
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Financial Data: Includes bank account and payment card details. All payments are processed via secure, PCI-DSS compliant third-party gateways; we do not store full card numbers on our servers.
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Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
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Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system.
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Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
How Your Personal Data Is Collected
We use different methods to collect data from and about you:
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Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, or email.
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Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
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Third Parties: We may receive personal data about you from various third parties such as analytics providers (Google), advertising networks, and search information providers.
Purposes for Which We Will Use Your Data
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To Register You as a New Customer: Necessary for the performance of a contract with you.
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To Process and Deliver Your Order: Including managing payments, fees, and charges, and collecting/recovering money owed to us.
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To Manage Our Relationship With You: Notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
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To Protect Our Business: To administer and protect our website (including troubleshooting, data analysis, testing, system maintenance, and hosting of data).
Your Legal Rights
Under the UK General Data Protection Regulation (UK-GDPR), you have rights including:
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The Right to Be Informed: About how your data is being used.
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The Right of Access: To request a copy of the data we hold about you.
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The Right to Rectification: To request that we correct inaccurate data.
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The Right to Erasure: To ask us to delete your data where there is no good reason for us to continue processing it.
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The Right to Withdraw Consent: Where we are relying on consent to process your data (e.g., for marketing).